Once the order has been processed and you have received a confirmation email with a confirmed order you can’t cancelled the order .
Products that can be exchanged:
We exchansg the size all of our products, except all of our products are considered undergarment:
- Short Panty
- Long Panty
- All of our Combination
- Short butter lifter
- Pant butter lifter
*We do not exchange for a different item only for the same Item.
Before and exchange our team inspect the product send to our office , you have to take care , items must be returned in their original form.
Respects our rules:
1) Original packaging
2) Clean Packaging
3) Product and package without any mark (make up , oil , deodorant..)
4) Product, Unworn, Unstained, Unused, Unwashed, No animal or pet hair.
5) All tags attached , no smells other than natural product oders. (perfume ..)
6) With our form exchange in the box .
If the item received is not in good condition ,we will return the item back without exchange.
Once You receive you’re product and the size it’s wrong (too big or too small ) you have 5 business Days from the date received For exchange .
The exchange item will be send once we received the package and inspect it .(
The costumer is responsible for all shipping fees to and from destinations
Once exchange is received and accept we will invoice you for the returns fee .
After ,You can track the status of your returned item via the shipping company you chose.
*PLEASE NOTE THERE IS A 14 DAYS WARRANTY ON ALL PRODUCTS
Please ship your return or exchange package to:
265 W 37th street
Europe location :
Rue Rosa Parks immeuble Beethoben
We are not responsible for a lost returned shipments.