Once the order has been processed and you have received a confirmation email with a confirmed order you can’t cancelled the order .
No refunds, only exchanges.
Products that can be exchanged:
We exchansg the size all of our products, except all of our products are considered undergarment:
- Short Panty
- Long Panty
- All of our Combination
- Short butter lifter
- Pant butter lifter
*We do not exchange for a different item only for the same Item.
Our rules for exchanges:
Before and exchange our team inspect the product send to our office , you have to take care , items must be returned in their original form.
Respects our rules:
1) Original packaging
2) Clean Packaging
3) Product and package without any mark (make up , oil , deodorant..)
4) Product, Unworn, Unstained, Unused, Unwashed, No animal or pet hair.
5) All tags attached , no smells other than natural product oders. (perfume ..)
6) With our form exchange in the box .
If the item received is not in good condition ,we will return the item back without exchange.
Time for exchanges:
Once You receive you’re product and the size it’s wrong (too big or too small ) you have 5 business Days from the date received For exchange .
The exchange item will be send once we received the package and inspect it .(
Fee For exchanges:
The costumer is responsible for all shipping fees to and from destinations
Once exchange is received and accept we will invoice you for the returns fee .
After ,You can track the status of your returned item via the shipping company you chose.
*PLEASE NOTE THERE IS A 14 DAYS WARRANTY ON ALL PRODUCTS
Please ship your return or exchange package to:
265 W 37th street
Europe location :
Rue Rosa Parks immeuble Beethoben
We are not responsible for a lost returned shipments.